FAQs

We've put together answers to some of the more common enquiries we get at Big Fish Clothing. If you can't find your answer below, don't hesitate to get in touch with a member of our team. 

We sell products in a range of sizes from 2XL to 8XL, MXT to 4XT. We've got you covered (quite literally).

To shop by size, head to Shop by Size in the main menu above. 

We've put together a pretty helpful sizing and fitting guide for big and tall men. You'll find the size guide here. Our team are also always happy to answer any questions you might have about our products. 

It happens! We offer free UK returns and exchanges. See here for details. 

If you're unsure about sizing, check out our detailed sizing guide for big and tall men. 

We pride ourselves on keeping our customers happy. If you're not completely satisfied with any of our products simply get in touch. You can return items within 14 days of placing your order.

Please enclose the returns form (the one we sent you with your order) in your parcel - failure to do so will slow down your returns request. If you've lost your original returns form, let us know when you speak to one of our team.

Remember to fill in all the required fields, and return with the unworn item/s with all relevent packaging.

(When you post your return, it's always a good idea to retain proof of postage). 

We aim to process refunds within 14 working days and exchanges within 7, but at busy times this might take a bit longer.

We offer free delivery on all UK mainland orders over £75. But where items are returned for a refund and the new order value falls below £75, the appropriate delivery charge will be applied.

Please return goods to:

Big Fish Clothing
Guardian Centre
Drummond Street
Rotherham
S65 1DD 

We like happy customers. If you're not completely satisfied with your purchase, simply notify us of the items you wish to return as soon as you can via the contact form

Items can be returned within 14 days of receipt using the returns form included your parcel. If you've lost your returns form please let us know when you get in touch with our team.

Please return to:

Big Fish Clothing
Guardian Centre
Drummond Street
Rotherham
S65 1DD

It doesn't happen often, but we'll sort it for you if it does. 

In the event that the item you have received is not what you ordered, please contact us as soon as possible quoting your order ID number and we'll put it right. 

We're really sorry if you've received a faulty item. Get in touch with us as soon as you can and we'll get it sorted for you. 

The item can be returned using the returns form provided in your parcel.

We'll usually confirm receipt of recieved returns within 5 working days.

All returns are processed as quickly as possible.

We aim to refund within 14 working days although at busy times this may take a bit longer.

Exchanges are usually processed within 5 working days (subject to stock).

We'll usually notify you of any updates via email, so please check your emails (including your spam folder) if you're worried your refund/exchange is taking too long. 

We deliver to UK mainland and UK Isles (Northern and Southern Ireland, Channel Islands, IOW, IOM, Guernsey & The Scottish Isles), European Destinations, USA and Australia. 

For other regions, please call us on 0845 680 1008 or email us at info@bigfishclothing.co.uk

Once your order has been confirmed, it's not always possible to change it. However, if notified as soon as possible we will do what we can to assist with any changes that you wish to make. 

You can contact us via email info@bigfishclothing.co.uk or by phoning 0845 680 1008

You have the right to cancel your order under distance selling regulations.

If you wish to cancel your order, drop us an email (info@bigfishclothing.co.uk) or send a message via the contact form within 7 days of placing the order. If you receive a cancelled order, please return your order (and keep hold of any paperwork such as proof of postage). 

Unfortunately sometimes orders are dispatched with items missing, usually when we're awiating stock replenishment. Please check your invoice to see if it states that an item is to follow.

Sometimes ordered items are no longer available, in this case the item will have been refunded. The invoice in your parcel should let you know if this is the case.  

If you're unsure about any of the above, or if it doesn't seem to apply to your order then please contact us as soon as possible with your order ID number and we'll get on the case. 

Yep, all of our prices are shown inclusive of VAT. No hidden fees here! 

We do stock a lot of our products continually, these are what we would class as our best sellers and cult classics. However, we also add a lot of new lines to the site on a regular basis. If there's something new you'd like us to start stocking, or you can't find something you'd seen previously, get in touch